by Jameswild
Visitor

Can I use my package 10gig data in Austria

I am traveling to Austria can I use my 10 gig of data when I arrive there or do I need to buy extra data to use there??

7 REPLIES 7
by Grand Master
Grand Master

Re: Can I use my package 10gig data in Austria

@Jameswild  Not you can not sorry.  If your on a EE extra tariff you might have an allowance that can be used.  Other than that you need to purchase a data roaming bundle.  

 

Text RO  Austria to 150 to see your options. 

 

And also text ROAMING to 150 to enabled roaming on your account. 

by Brilliant Contributor
Brilliant Contributor

Re: Can I use my package 10gig data in Austria

Hello @Jameswild

 

Thank you for taking the time to visit the Community today. Smiley Happy

 

This will depend on what plan you currently have.

 

If you are on a Pay Monthly plan before the 17th August 2016, these plans do not include EU data and you would need to purchase these separately. If you are on a Pay Monthly plan after the 17th August 2016, these plans include EU data and you can use your phone like you do in the U.K.

 

If you are on a Business Plan, some business plans include EU data and you would need to check the relevant Business Price Guide to verify if your plan includes EU data. Smiley Happy

by jedpause Investigator
Investigator

Re: Can I use my package 10gig data in Austria

To be clear, are the current 10GB and 30GB pay monthly contracts allowing full use of texts/calls and data abroad ? It says "Use UK calls, texts and data abroad"

- Which countries are included please?
- Does it means calls and Texts to UK only, or also calls from say Austria to Austria ?

Thanks (I need to know before I move from Three 🙂 )

by Brilliant Contributor
Brilliant Contributor

Re: Can I use my package 10gig data in Austria

Thank you for taking the time to reply @jedpauseSmiley Happy

 

Could you confirm, are you referring to the 10GB and 30GB SIM only plans from EE?

by jedpause Investigator
Investigator

Re: Can I use my package 10gig data in Austria

Hello Yes, the ones at this link
http://shop.ee.co.uk/sim-only/pay-monthly-phones?selectedPriceLimitStart=-1&selectedPriceLimitEnd=10...

Is data on 500GB free in EU or all of the allowance ?

Many thanks !
by Brilliant Contributor
Brilliant Contributor

Re: Can I use my package 10gig data in Austria

Thank you for the clarification @jedpauseSmiley Happy

 

The £23 10GB and the £30 30GB SIM only plans can be used in the EU.

 

With these plans you can use the minutes and text messages while roaming in the EU to call and text back to the U.K. and other European numbers (for example, France to France or France to Germany etc).

 

You can use all of the 10GB data while roaming in the EU. However, with the 30GB plan, you can only use up to 15GB while roaming within the EU.

by jedpause Investigator
Investigator

Re: Can I use my package 10gig data in Austria

Perfect, thanks very much!

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