10-07-2018 11:23 PM
Welcome to the community,
Are you in the UK or roaming, and if roaming, that is in another country, which one and do you have roaming enabled on your account and phone?
This also depends whether you are pay as you go or on a contract and what one, need more information.
If you are in a European country, and as long as you have roaming enabled, then you can call people in any of the European countries, including the UK, as if you are in the UK.
If in the UK, then making a call to any other country other than the UK, will cost you. Hope this helps.
10-07-2018 07:56 AM
Good Morning @Alicealpha
Welcome to the community.
I can see you have had some great advice from @Schockwave.
If you're travelling abroad, see our EE Roaming - using your allowance abroad.
This will let you know if you can use your allowance including, minutes, texts and up to 15GB of data within the country you will be visiting.
If you are with us on a pay monthly account and going abroad, text ROAMING to 150 before you travel to make sure you're all set up.
Let us know if you have any other queries 🙂
by mikescrim Monday