by FDon Investigator
Investigator

Can I activate roaming when abroad

Hi, forgot to active roaming before arriving in Grand Canaria - how can I access service now I have arrived

1 SOLUTION

Accepted Solutions
by Grand Master
Grand Master
Solution

Re: Can I activate roaming when abroad

Hi @FDon

 

Yes you can. Log into your online account and then navigate Menu - manage devices, then activate roaming and international calls.

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
9 REPLIES 9
by Grand Master
Grand Master
Solution

Re: Can I activate roaming when abroad

Hi @FDon

 

Yes you can. Log into your online account and then navigate Menu - manage devices, then activate roaming and international calls.

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by FDon Investigator
Investigator

Re: Can I activate roaming when abroad

150 not working as I have no service, cannot register my device says number is not recongnised - despite paying EE bills for many years now - was originally T-mobile but even using the T-mobile part of the site - number not recognised - caught in a vicious circle

by FDon Investigator
Investigator

Re: Can I activate roaming when abroad

150 not working as I have no service, cannot register my device says number nit recognised, was originally T-mobile but even using the T-mobile part of the site - number not recognised - caught in a vicious circle

by
EE Community Support Team

Re: Can I activate roaming when abroad

Hi there @FDon

 

Thanks for coming to the community.

 

Have you tried a manual network search;

 

  • iPhone – Settings > Carrier > Toggle Automatic OFF

 

  • Android – Settings > More Networks > Mobile Networks > Network Operators > Tap OK

 

  • Windows – Settings > Mobile Network > Network Selection > Tap on start manual search

 

 

If this does not work, do you have a UK mobile with you that can receive calls?

 

Leanne.

by FDon Investigator
Investigator

Re: Can I activate roaming when abroad

Thanks

Carrier just says EE no option to toggle on/off

no I don’t have a UK mobile to receive calls on

can text over WiFi if apple devices but that’s all.

Any help gratefully received

by
EE Community Support Team

Re: Can I activate roaming when abroad

Hi @FDon

 

Thanks for the quick reply. 

 

In this case you would need to give us a call from another phone so we can get this looked into.

 

If you call us from another phone on +44 (0) 7953 966 250.

 

Thanks, Leanne.

by FDon Investigator
Investigator

Re: Can I activate roaming when abroad

Thanks- will call tomorrow am, I’m assuming you’ll be available from 8am?

Highlighted
by
EE Community Support Team

Re: Can I activate roaming when abroad

Hi @FDon.

 

Yes we will be available 8am - 9pm (Mon to Fri) and 8am - 8pm (Sat & Sun) UK time.

 

Hope you have a lovely time in Gran Canaria 🙂

by Grand Master
Grand Master

Re: Can I activate roaming when abroad


@Northerner wrote:

then activate roaming and international calls.


Would it not be clearer to those not in the know to say "Call Abroad" rather than "international calls" as that how it is stated in MyEE as I understand?

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