by JamesMcKnight Investigator
Investigator

Calls won’t work from US on new iPhone 11. Roaming turned on. Help!

 
1 SOLUTION

Accepted Solutions
by JamesMcKnight Investigator
Investigator
Solution

Re: Calls won’t work from US on new iPhone 11. Roaming turned on. Help!

I texted ROAMING and got a message saying ‘your phone is already set up to use abroad’. Data is working (4G), but when I make calls I get a message from the local network saying the calls are ‘restricted’. I have an international calls bolt on. It worked fine a few weeks ago when I was in the US with my iPhone X, doesn’t work now on my iPhone 11

3 REPLIES 3
by Grand Master
Grand Master

Re: Calls won’t work from US on new iPhone 11. Roaming turned on. Help!

@JamesMcKnight   have you enabled called abroad and premium rate numbers from within your online EE account ? And have you enabled roaming from within your online EE account ? 

by JamesMcKnight Investigator
Investigator
Solution

Re: Calls won’t work from US on new iPhone 11. Roaming turned on. Help!

I texted ROAMING and got a message saying ‘your phone is already set up to use abroad’. Data is working (4G), but when I make calls I get a message from the local network saying the calls are ‘restricted’. I have an international calls bolt on. It worked fine a few weeks ago when I was in the US with my iPhone X, doesn’t work now on my iPhone 11

by JamesMcKnight Investigator
Investigator

Re: Calls won’t work from US on new iPhone 11. Roaming turned on. Help!

Have just chatted with EE and there was a strange 0.00 spend cap on my account stopping the calls. So odd. They’ve removed and now it’s working

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