by DenisFilby Investigator
Investigator

Calls while in the EU to other EU numbers will not connect but text messages are

I can send text messages to other EU numbers while in the EU but phone calls to EU mobiles will not connect. Phone calls to UK mobiles are fine. 

13 REPLIES 13
by DenisFilby Investigator
Investigator

Re: Calls while in the EU to other EU numbers will not connect but text messages

Thank you. But both are activated. The problem appears to be purely to EU mobiles here in the EU
by DenisFilby Investigator
Investigator

Calls while in the EU to other EU numbers will not connect but text messages are

 
by DenisFilby Investigator
Investigator

Calls while in the EU to other EU numbers will not connect but text messages are

 I can send text messages to orher EU numbers while in the EU but phone calls to other mobiles will not connect. Phone calls to UK mobiles are fine. 

by Grand Master
Grand Master

Re: Calls while in the EU to other EU numbers will not connect but text messages

Hi @DenisFilby

 

Log into your online account and ensure international calls and roaming is activated on your account.

 

Thanks

 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by
EE Community Support Team

Re: Calls while in the EU to other EU numbers will not connect but text messages

Good Morning @DenisFilby.

 

What country are you currently in?

 

Are you using the correct international dial code?

 

Jon

by DenisFilby Investigator
Investigator

Re: Calls while in the EU to other EU numbers will not connect but text messages

Hi Jon

I am currently in Estonia - part of the EU. Most of the time I use my
Estonian phone, but sometimes I need to use my UK phone to call and
Estonian number.

I use the code +372. I can phone an Estonian landline here and get
through. I can send text messages to mobiles and they get through.

I can even phone a UK number - mobile or other - and get through.

But when I try and phone an Estonian mobile (even my own Estonian
mobile) it starts dialing and then cuts out. I have tried re-registering
on the network and other such things but with no success. It is nothing
to do with the phone set up as far as I can see.

Cheers

Denis
by
EE Community Support Team

Re: Calls while in the EU to other EU numbers will not connect but text messages

Thanks @DenisFilby.

 

Have you been able to try using another network while you're there?

 

What networks are available?

 

Jon

by DenisFilby Investigator
Investigator

Re: Calls while in the EU to other EU numbers will not connect but text messages

Thank you Jon.

The current network operator appears to be Telia EE but the Mode is set
up to 'auto connect' and 'select automatically' for Network operators.

I tried registering with Tele 2 EE - Elisa is the only other available.
I also altered the Network mode which is currently LTE/3G/2G auto
connect. None of these made a difference. By the way - EE in this case
stands for 'Estonia'.

As I remarked previously, this only happens when trying to phone a local
Estonian mobile. All other means of contact and UK numbers are fine, so
there is a working network connection with my phone here.

I have checked my account and it is set up for international roaming.
The only thing I noticed is that my contract run out in January, but EE
has been happy to take my latest direct debit payment for March.

Regards

Denis
by
EE Community Support Team

Re: Calls while in the EU to other EU numbers will not connect but text messages

Thanks again @DenisFilby.

 

I've sent you a private message to get some more information from you.

 

Please take a look and get back to me.

 

Jon

by DenisFilby Investigator
Investigator

Re: Calls while in the EU to other EU numbers will not connect but text messages

Thank you to Jon for putting me in touch with the EE Customer Services team. However, this did not result in a solution despite going through the possibilities and fixes. The next step appears to be getting it 'escalated' to Level 2. In the meantime I have Googled the issue and it seems that this is not an uncommon problem. I did get (but not always) 'not registered on network' error messages. Trying out the various networks available and manually registering, as well as the auto registration, did not solve the problem. The phone is currently auto registered on Telia EE. It is suggested on the internet that this may be an IMEI fault. The IMEI number appears to be valid on my phone and the software is updated. Other possible fixes for this involve removing the phone battery but my Samsung 8 does not have a removable battery. As I stated before, I can phone the UK without a problem (and phone France) and text here. It is only local phone calls which drop off. I am resigned to accept that there is not a simple solution to this and to use WhatApp to phone instead.  

by
EE Community Support Team

Re: Calls while in the EU to other EU numbers will not connect but text messages

Thanks for the update @DenisFilby

 

Would you like me to ask someone to call you back so we can arrange the escalation to level 2?

 

James

by DenisFilby Investigator
Investigator

Re: Calls while in the EU to other EU numbers will not connect but text messages

I think that has been arranged. But I am now out all day. Around
tomorrow though. Thank you
by
EE Community Support Team

Re: Calls while in the EU to other EU numbers will not connect but text messages

No problem @DenisFilby

 

I'll pass the message on.

 

James

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