15-08-2019 09:19 AM
I bought a £20 pay as you go pack two days along with a new sim and flew to France yesterday. I have since been trying to call, send messages and go on the internet but it doesn’t work. Every time I try to call any number (even 150) it tells me ”calls to this number are barred from this phone”. I still have my £20 plus I topped up another £10 but I can’t use any of it. Roaming is on in my settings, as well as the automatic carriage finder but it still doesn’t work.
I need to make urgent calls, call you please help me?
15-08-2019 12:52 PM
15-08-2019 01:12 PM - edited 15-08-2019 01:13 PM
15-08-2019 01:30 PM
So you mean that I paid £30, no one ever mentioned to me that I would have to activate it first in the UK and now I am not going to be able to use any of it? This is utterly unacceptable. I need a solution as soon as possible, I urgently need to use those £30 and I paid for it. You have to find me a solution.
15-08-2019 01:40 PM
15-08-2019 02:07 PM
This is unacceptable. There must be something that you can do. At least you should do a commercial effort and send me some kind of compensation for the inconvenience. I urgently needed a sim and a pack, I went to your shop, I paid £30 altogether and there is nothing that I can do with it. It is appalling
15-08-2019 02:12 PM
You want to use a UK network abroad before it has even been activated.
It needs to have a stable link in UK and it hasnt yet as it hasnt been activated.
When people sell PAYG sims this isnt mentioned because it is assumed that you are using it in the UK.
No compensation will be paid if you didnt do your homework.
Nothing can be done to activate it now and top up is non refundable.
Itll be there for you to use when you are back.