by Romain Investigator
Investigator

Calls to this number are barred from this phone

I bought a £20 pay as you go pack two days along with a new sim and flew to France yesterday. I have since been trying to call, send messages and go on the internet but it doesn’t work. Every time I try to call any number (even 150) it tells me ”calls to this number are barred from this phone”. I still have my £20 plus I topped up another £10 but I can’t use any of it. Roaming is on in my settings, as well as the automatic carriage finder but it still doesn’t work.

 

I need to make urgent calls, call you please help me?

7 REPLIES 7
by
EE Community Support Team

Re: Calls to this number are barred from this phone

Hi @Romain.

 

Thanks for coming to the community.

 

Did you use the SIM in the UK before travelling to France?

 

Hope you are having a great time.

 

Leanne 🙂

by Romain Investigator
Investigator

Re: Calls to this number are barred from this phone

Hi Leanne,

 
Thank you for your answer. No, I didn’t use it in the UK before I went to France.
 
I am not going back to the UK before 2 weeks and I absolutely need to use my £20 + £10 top up urgently.
 
Is there a way to make it work?
 
by
EE Community Support Team

Re: Calls to this number are barred from this phone

Hi @Romain 

 

Thanks for the quick reply.

 

The SIM card would need to be activated in the UK first for this to be used abroad.

 

I am sorry we would not be able to activate this for you.

 

Leanne.

by Romain Investigator
Investigator

Re: Calls to this number are barred from this phone

So you mean that I paid £30, no one ever mentioned to me that I would have to activate it first in the UK and now I am not going to be able to use any of it? This is utterly unacceptable. I need a solution as soon as possible, I urgently need to use those £30 and I paid for it. You have to find me a solution. 

by
EE Community Support Team

Re: Calls to this number are barred from this phone

Hi @Romain

 

We'd love to, but it's not something we can do, I'm afraid.

 

The credit will be available on your account when you arrive back in the UK.

 

Once you're back in the UK and make a call, text or data connection, it'll activate the SIM for you.

 

Thanks.

 

Leanne.

by Romain Investigator
Investigator

Re: Calls to this number are barred from this phone

This is unacceptable. There must be something that you can do. At least you should do a commercial effort and send me some kind of compensation for the inconvenience. I urgently needed a sim and a pack, I went to your shop, I paid £30 altogether and there is nothing that I can do with it. It is appalling

by Brilliant Contributor
Brilliant Contributor

Re: Calls to this number are barred from this phone

What inconvenience?

 

You want to use a UK network abroad before it has even been activated.

 

It needs to have a stable link in UK and it hasnt yet as it hasnt been activated.

 

When people sell PAYG sims this isnt mentioned because it is assumed that you are using it in the UK.

 

No compensation will be paid if you didnt do your homework.

 

Nothing can be done to activate it now and top up is non refundable.

 

Itll be there for you to use when you are back.


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