04-10-2019 09:15 AM
My phone will not allow me to make calls or use data in Europe even when roaming is turned on. Likewise I cannot make calls to Europe from the UK.
Any help much appreciated!
04-10-2019 11:40 AM
Likewise I cannot make calls to Europe from the UK.
Are you on contract or PAYG? If PAYG, do you have sufficient credit to pay for these International calls. They are not included in tour allowance,
04-10-2019 02:15 PM
Hi there @Ojc22
Thanks for coming here.
Are you with us on pay as you go or pay monthly?
If you have a pay monthly account with us, you may need to activate your call abroad and premium rate calls as below:
If you log into your My EE account online and go to Menu > Manage Device >Call abroad and Premium rate calls > Is this showing as ticked?
If not, can you activate this setting?
Speak soon 🙂