03-06-2018 09:39 AM
I’ve spent the last week in Spain and during the start of this week my EE phone was working as normal.
Today when I tried to call any number I receive the message “calls to this number are restricted”. I cannot send a text to any number either - not even 150 or any UK number.
The EE website suggests calling various numbers but I cannot since I don’t have a working phone.
I have two phones with the same problem. What do I do?
03-06-2018 11:00 AM - edited 03-06-2018 11:02 AM
OK, thanks @lukem.
Could you try doing a manual network search and trying a different Spanish network operator?:
|Apple||Settings > Carrier > Toggle Automatic OFF|
|Android||Settings > More Networks > Mobile Networks > Network Operators > Tap OK|
|Windows||Settings > Mobile Network > Network Selection > Tap on start manual search|
Let me know if that's any better.
03-06-2018 11:49 AM - edited 03-06-2018 11:50 AM
Thanks @Christopher_G for replying so quickly.
I tried what you said but it didn’t seem to want to connect to another network. It connects to “Orange SP” but not the other two options “Movistar” or “vodafone ES”.
We don’t use these phones too often as we live in Australia. We’ve had them for sometime (years) and they’ve worked. They’ve been out of the UK since last year.
03-06-2018 12:14 PM
03-06-2018 12:39 PM
I originally bought two Alcatel Pixi4 phone from EE for the SIM cards. I have since moved one of them to an iPhone 4 then and iPhone 5s purchased in Australia.
The phones are on separate accounts. The iPhone is listed as an iPhone 4 despite being replaced with an iPhone 5s. I’m having trouble accessing the other account.
Under my device it doesn’t show anything disabled just; unlock your phone, wifi calling, puk code, eu roaming. The last option just takes me to a page about roaming costs.
05-06-2018 01:00 PM
@Christopher_G - thanks for your help.
I called EE using Skype and they said the phone number was suspended. They reactivated it and it now works.