by Clare120 Investigator
Investigator

Calls restricted in Spain. Help!

Hi, I've moved to Spain for a month and can't call anyone with my free minutes. An automated voice says all calls are 'restricted'. I didn't call EE to tell them I was going abroad, but can't find a number to call from Spain as I can't call out! Please help!

 

Also, no 'live chat' option is popping up for me, as some have suggested it might on other threads. I'm a pay monthly, sim-only customer.

 

Thanks in advance,

 

Clare

6 REPLIES 6
by Profile closed
Not applicable

Re: Calls restricted in Spain. Help!

Hello @Clare120 here is the link for EE contact numbers and Live Chat options:

 

http://ee.co.uk/help/get-in-touch

 

🙂

by
EE Community Support Team

Re: Calls restricted in Spain. Help!

Hi @Clare120

 

Welcome to the community, I hope you're having a lovely time in sunny Spain. 🙂

 

Please try the troubleshooting below:-

 

Try re-booting your device

 

Try turning 4G off in ‘settings’

 

Perform a manual network search and selecting a different Spanish network:-

 

  • iPhone – Settings > Carrier > Toggle Automatic OFF
  • Android – Settings > More Networks > Mobile Networks > Network Operators > Tap OK
  • Windows – Settings > Mobile Network > Network Selection > Tap on start manual search

 

Please let me know if any of that works.

 

Chris

by Clare120 Investigator
Investigator

Re: Calls restricted in Spain. Help!

Hi @Christopher_G,

 

Thanks for your help. I'm afraid none of those worked, the only available networks were Orange (which I'm connected to,) or YOIGO, vodaphone and movistar are locked. Are there any other solutions to this problem? 

 

Clare

 

 

by
EE Community Support Team

Re: Calls restricted in Spain. Help!

Thanks for trying @Clare120

 

In this case I recommend logging into your My EE account on your phone's browser (not the app) or a computer.

 

Once you're logged in, a chat window will pop up when an advisor is available.

 

If you can't get in contact with chat, please get in touch from an alternative phone.

 

Hope you have a great time 🙂

by Clare120 Investigator
Investigator

Re: Calls restricted in Spain. Help!

Hi @Leanne_T @Christopher_G,

 

This is still a problem, I've been in Spain for two weeks now and can't make calls which I'm paying for on my plan. I logged in on my phone but no chat option pops up. I can't call EE as I'm travelling alone and don't have access to a phone. I can recieve calls but not make them.


Can you tell me another way to get in touch with EE or for them to call me? This public discussion board doesn't seem a good way to discuss the problem as I'm not on wifi very much. 

 

Thanks,


Clare

by
EE Community Support Team

Re: Calls restricted in Spain. Help!

Hi @Clare120

 

When you logged into your account, did you do it through the phone browser? This doesn't work when doing it through the app.

 

You could also try using the live chat link on the get in touch page.

 

I hope you get this sorted, let me know how you get on.

 

Chris

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