by edshare
Explorer

Calls not working from abroad

I'm abroad in Greece and can use my data (500mb included in monthly package) but can't make any calls or send any texts - I get a Greek lady saying 'this number cannot be called from this device'.

 

This is the first time I have been abroad with this phone and EE- can't seem to find a livechat link anywhere and I can't call customer support!l because of the issue!

 

i am using an iPhone 6. Any help to get it working would be appreciated! 

1 SOLUTION

Accepted Solutions
by
EE Employee
Solution

Re: Calls not working from abroad

Hi @edshare

 

As the suggestions have not worked, please pop to the live chat link.

 

This can be found in your Private Messages.

  

Our customer service team will be able to assist with your issue.

 

The link will be active from now till 8pm (UK TIME).

 

Let me know how you get on.

 

Many thanks,

 

Lee

4 REPLIES 4
by Profile closed
Not applicable

Re: Calls not working from abroad

Hello @edshare it sounds like a problem with the roaming network if you are getting one of their error messages. Try tapping settings>network selection, turning automatic off and seeing if there are any other local networks you can try.

 

You can contact customer service on +447953 966 250 from another phone. Here is a link containing all the ways you can access Live Chat if it is an EE personal pay monthly account:

 

https://community.ee.co.uk/t5/Pay-monthly/EE-Live-Chat-ways-to-chat-online/td-p/527811

 

🙂

by
EE Employee

Re: Calls not working from abroad

Hi @edshare

 

Let us know if you're still having issues after following @Profile closed's advice.

 

It could be that your international bar is still active.

 

Thanks - Karen. Smiley Happy

by edshare
Explorer

Re: Calls not working from abroad

Hello - I've tried manually selecting the network (I tried 3) but same issue. I've also tried again looking for live chat but can't see a 'get in touch' tab anywhere? Is there a direct link?

 

how woild I go about removing my international call bar? 

by
EE Employee
Solution

Re: Calls not working from abroad

Hi @edshare

 

As the suggestions have not worked, please pop to the live chat link.

 

This can be found in your Private Messages.

  

Our customer service team will be able to assist with your issue.

 

The link will be active from now till 8pm (UK TIME).

 

Let me know how you get on.

 

Many thanks,

 

Lee

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.