by Themrbugfat
Explorer

Calls from turkey

I’m in turkey and can’t make any calls

help please

4 REPLIES 4
by Grand Master
Grand Master

Re: Calls from turkey

@Themrbugfat   Login to your online EE account and enable call abroad and premium rate numbers then restart the device.

 

just to point out your tariff allowance is not covered to be used there so you’ll be charged for international calling. 

by
EE Community Support Team

Re: Calls from turkey

Hi @Themrbugfat

 

Thanks for coming to the community.

 

Are you with us on pay as you go or pay monthly?

 

If you are with us on a pay monthly account, can you check you are set up to use your phone in Turkey

 

You can check this by logging into your My EE account online and go to Menu > Manage Device > Roaming and Call abroad and Premium rate calls > are they showing as ticked?

 

If not, can you activate these settings?

 

Let us know how you get on 🙂

 

Leanne.

by Themrbugfat
Explorer

Re: Calls from turkey

Calls from abroad not checked how do I correct this

Get Outlook for iOS
by
EE Community Support Team

Re: Calls from turkey

Hi @Themrbugfat

 

Thanks for coming back to us.

 

Can you activate this?

 

If not, are you able to receive calls and texts?

 

Leanne 🙂

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