26-04-2017 11:53 AM - edited 26-04-2017 11:59 AM
URGENT - I am in Thailand for my father's funderal and my phone appears to blocked for making calls to the UK. I have data roaming but calls are not working. I need to make calls urgently. I can't find anything useful at all on EE website. I am also blocked from phoning 150.
I am pay pay as you go and the website says I should be set up automatically. I have more than enough credit on my phone. I am using an iPhone.
26-04-2017 12:51 PM
Good morning @Sjenning
I am so sorry to hear of your fathers passing and on behalf of the community I would like to express my sincere condolences.
In terms of calls can you try manual selecting a network for me?
Have you tried turning off 4G and maybe going to 3G?
Also can you check Dial Assist is activated?
Go into Settings >>> Phone >>> Dial Assist and make sure that is on for me.
26-04-2017 04:12 PM
I can't see how to switch off 4G and change to 3G.
DialAssist is activated.
Automatic network selection picks AIS. I tried switching manually to another network - one network (dtac Trinet) does let me ring out. My data roaming also seems to work with that network so I guess I'll stick with that network.