by Sjenning
Explorer

Calls from abroad blocked

URGENT - I am in Thailand for my father's funderal and my phone appears to blocked for making calls to the UK. I have data roaming but calls are not working. I need to make calls urgently. I can't find anything useful at all on EE website. I am also blocked from phoning 150. 

 

I am pay pay as you go and the website says I should be set up automatically.  I have more than enough credit on my phone. I am using an iPhone.

 

Thanks.

3 REPLIES 3
by
EE Community Support Team

Re: Calls from abroad blocked

Good morning @Sjenning

 

I am so sorry to hear of your fathers passing and on behalf of the community I would like to express my sincere condolences.

 

In terms of calls can you try manual selecting a network for me?

 

Have you tried turning off 4G and maybe going to 3G?

 

Also can you check Dial Assist is activated?

 

Go into Settings >>> Phone >>> Dial Assist and make sure that is on for me.

 

Thanks

 

Richard

 

🙂

by Sjenning
Explorer

Re: Calls from abroad blocked

Thanks Richard. 

 

I can't see how to switch off 4G and change to 3G.

 

DialAssist is activated.

 

Automatic network selection picks AIS.  I tried switching manually to another network - one network (dtac Trinet) does let me ring out. My data roaming also seems to work with that network so I guess I'll stick with that network.

 

Many thanks

 

Stuart 

by
EE Community Support Team

Re: Calls from abroad blocked

I am so happy to hear we have got a solution for you to use service.

 

Anything else you need @Sjenning please log back in to community 🙂

 

Take care

 

Richard

 

🙂

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