by AileanJ Investigator
Investigator

Calls from Portugal not working.

Advised ee is be travelling but calls don't work - can't call ee to discuss. Any ideas?  Thanks. Allan.

9 REPLIES 9
by
EE Community Support Team

Re: Calls from Portugal not working.

Morning @AileanJ

 

Welcome to the community.

 

Can you receive calls and texts?

 

If you log into your My EE account online and select Menu > Manage Device > Roaming and also Call Abroad and Premium Rate

 

Do they both show as ticked?

 

If not, can you activate both settings within your My EE?

 

Speak soon, Leanne.

by AileanJ Investigator
Investigator

Re: Calls from Portugal not working.

Hi

 

Many thanks. I tried that this morning but it still doesn't work. It says calls aren't allowed for that number for all numbers I try.

 

Thanks.

 

Allan.

by
EE Community Support Team

Re: Calls from Portugal not working.

Hi @AileanJ.

 

Thanks for checking.

 

What phone are you using?

 

Are you able to try manually selecting a different network?

 

I can guide you through this if you need me to 🙂

 

Jon

by AileanJ Investigator
Investigator

Re: Calls from Portugal not working.

Hi

 

Many thanks. I tried that this morning but it still doesn't work. It says calls aren't allowed for that number for all numbers I try.

 

Thanks.

 

Allan.

by AileanJ Investigator
Investigator

Re: Calls from Portugal not working.

Sorry, posted repeat message in error. Thanks, is a Samsung s9. Guidance would be great.

 

Allan.

by
EE Community Support Team

Re: Calls from Portugal not working.

No problem @AileanJ.

 

If you can go to Settings, then Mobile Networks, then Network Operators on the phone, you will be presented with a list of available networks to connect to.

 

Are you able to receive calls?

 

Jon

by AileanJ Investigator
Investigator

Re: Calls from Portugal not working.

Hi tried that and choose automatically select and still didn't work. Not sure about incoming- don't think so.

 

Allan.

by AileanJ Investigator
Investigator

Re: Calls from Portugal not working.

Hi

 

Tried that and choose automatically select and still didn't work. Not sure about incoming- don't think so.

 

Allan.

by
EE Community Support Team

Re: Calls from Portugal not working.

Thanks @AileanJ.

 

I've sent you a private message to get some more information from you.

 

Please take a look and get back to me.

 

Jon

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