by Harvey_
Visitor

Calls back to the uk from abroad are bared. How do I remove that?

I'm in Portugal. Despite calling EE first to check I had the relevant add-ons etc the operator says calls to this number are bared when I try to call UK numbers (including customer services).

- I have tried restarting my phone.

- I have made sure roaming is on (it works to call local numbers.

- I have put dial assist on (and tried to put 0044 in front of numbers just in case)

 

Any other ideas?

 

2 REPLIES 2
by Grand Master
Grand Master

Re: Calls back to the uk from abroad are bared. How do I remove that?

Hi, 

 

If you have an iPhone try resetting your network under settings. 

 

If not or that doesn't work then you need to speak to CS tomorrow via live chat or use another phone/landlines to call EE. 

 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by
EE Community Support Team

Re: Calls back to the uk from abroad are bared. How do I remove that?

Good morning @Harvey_

 

Welcome to the community 🙂

 

I know you have been given advice by @Northerner already, so I'm just wondering if you have spoken to customer services yet?

 

Have you gone into Settings >>> Phone >>> Dial Assist and checked that the toggle is on?

 

If that doesn't help then, it looks to me like Roaming was not activated before you went away.

 

Let me know if you are sorted out.

 

Cheers

 

Richard

 

🙂

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