08-04-2017 11:39 PM
I'm in Portugal. Despite calling EE first to check I had the relevant add-ons etc the operator says calls to this number are bared when I try to call UK numbers (including customer services).
- I have tried restarting my phone.
- I have made sure roaming is on (it works to call local numbers.
- I have put dial assist on (and tried to put 0044 in front of numbers just in case)
Any other ideas?
09-04-2017 12:59 AM
If you have an iPhone try resetting your network under settings.
If not or that doesn't work then you need to speak to CS tomorrow via live chat or use another phone/landlines to call EE.
09-04-2017 10:24 AM - edited 09-04-2017 10:27 AM
Good morning @Harvey_
Welcome to the community 🙂
I know you have been given advice by @Northerner already, so I'm just wondering if you have spoken to customer services yet?
Have you gone into Settings >>> Phone >>> Dial Assist and checked that the toggle is on?
If that doesn't help then, it looks to me like Roaming was not activated before you went away.
Let me know if you are sorted out.