by Ianjones84
New Member

Calls and texts not working abroad

I hoping someone can help me on here!

 

I'm currently in the Netherlands and my calls and texts are not working.

 

Mobile internet is working fine.

 

Are there any settings I can look at to fix this?

 

Thanks in advance.

1 REPLY 1
by
EE Community Support Team

Re: Calls and texts not working abroad

Hi there @Ianjones84

 

Thanks for posting on the community 🙂

 

Are you with us on pay as you go or pay monthly?

 

If you have a pay monthly account, can you try the below steps;

 

Log into your My EE account online and go to Menu > Manage Device > Roaming and Call abroad and Premium rate calls > are they showing as ticked?

 

If not, can you activate these settings?

 

Let me know how you get on.

 

Leanne.

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