by jackamey
New Member

Calls and texts abroad

Hi, I can't make texts or calls from Italy on my pay monthly phone. I've checked the phone settings and call barring is not turned on. Ang help appreciated.

 

Jack

1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution

Re: Calls and texts abroad

Good Afternoon @jackamey

 

Welcome to the community.

 

Are you able to receive calls and texts?

 

If so, it sounds like your international bar may still be active.

 

You can check this by logging into your My EE account online and go to Menu > Manage Device > Call abroad and Premium rate calls > This will show as ticked if you're set up for making calls when abroad.

 

Can you activate this?

 

Let us know how you get on 🙂

 

Leanne.

2 REPLIES 2
by Grand Master
Grand Master

Re: Calls and texts abroad

@jackamey  login to your online EE account and enable call abroad and premium rate numbers then restart the device

by
EE Community Support Team
Solution

Re: Calls and texts abroad

Good Afternoon @jackamey

 

Welcome to the community.

 

Are you able to receive calls and texts?

 

If so, it sounds like your international bar may still be active.

 

You can check this by logging into your My EE account online and go to Menu > Manage Device > Call abroad and Premium rate calls > This will show as ticked if you're set up for making calls when abroad.

 

Can you activate this?

 

Let us know how you get on 🙂

 

Leanne.

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