by JustineWebster Investigator
Investigator

Calls abroad

When trying to make calls abroad the message says I need to contact my service provider and that I don’t have access. My plan includes calls texts and roaming abroad.

can anyone help!

ta 

7 REPLIES 7
by Grand Master
Grand Master

Re: Calls abroad

Calls TO abroad or Calls WHILE abroad?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by JustineWebster Investigator
Investigator

Re: Calls abroad

Haha sorry

both! I’m currently living in the Netherlands, and I can’t make calls to my family back home or call anybody here in the Netherlands, 

thanks

J

by Grand Master
Grand Master

Re: Calls abroad

@JustineWebster : If on contract, did you activate roaming on your EE a/c before you left UK?

 

Try logging into your My EE account online & go to Menu / Manage Device / Roaming Abroad and also Call Abroad and Premium rate. They will show as ticked if roaming and calling abroad is activated. If they are not ticked, can you activate these settings?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by JustineWebster Investigator
Investigator

Re: Calls abroad

I had my roaming on but not my call abroad and premium rate on!

its on now so hopefully it will work!

thank you so much 😄

by Grand Master
Grand Master

Re: Calls abroad

Thanks! You're welcome :)! Glad I could be of assistance. Hope it works fot you.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by JustineWebster Investigator
Investigator

Re: Calls abroad

Online it said this could take 24 hours, 24 hours later still not working 😞

by
EE Community Support Team

Re: Calls abroad

Good Morning @JustineWebster :). 

 

I am sorry to hear this is still not working

 

I have sent you a private message for further information, 

 

Katie

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