14-03-2019 04:46 PM
When trying to make calls abroad the message says I need to contact my service provider and that I don’t have access. My plan includes calls texts and roaming abroad.
can anyone help!
14-03-2019 04:50 PM
Calls TO abroad or Calls WHILE abroad?
14-03-2019 04:57 PM
both! I’m currently living in the Netherlands, and I can’t make calls to my family back home or call anybody here in the Netherlands,
14-03-2019 05:03 PM
@JustineWebster : If on contract, did you activate roaming on your EE a/c before you left UK?
Try logging into your My EE account online & go to Menu / Manage Device / Roaming Abroad and also Call Abroad and Premium rate. They will show as ticked if roaming and calling abroad is activated. If they are not ticked, can you activate these settings?
14-03-2019 05:13 PM
Thanks! You're welcome :)! Glad I could be of assistance. Hope it works fot you.