by Sarah65
New Member

Calling when in the eu

Hello, I am curently in Spain and it won’t allow me to make any phone calls and it says I need to contact freephone 470 however this doesn’t work either

by Grand Master
Grand Master

Re: Calling when in the eu

Hi @Sarah65 


Log into your online account and then menu - Manage device, make sure you have activated roaming and international calls.


From the MyEE app current usage - controls, activate use phone abroad and make international and premium calls


To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
EE Community Support Team

Re: Calling when in the eu

Hi and welcome to the community, @Sarah65 


I hope you're having an amazing time in sunny Spain so far. 🙂☀️


If everything that @Northerner mentioned is all already set up, or if it still isn't working after, please try manually selecting a different available network:


Device type Actions
iPhone Settings > Mobile Data > Network Selection > Turn off Automatic
Android Settings > More Networks > Mobile Networks > Network Operators > Tap OK
Windows Windows – Settings > Mobile Network > Network Selection > Tap on start manual search


Let us know how you're getting on.


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