by Sarah65
New Member

Calling when in the eu

Hello, I am curently in Spain and it won’t allow me to make any phone calls and it says I need to contact freephone 470 however this doesn’t work either

2 REPLIES 2
by Grand Master
Grand Master

Re: Calling when in the eu

Hi @Sarah65 

 

Log into your online account and then menu - Manage device, make sure you have activated roaming and international calls.

Or

From the MyEE app current usage - controls, activate use phone abroad and make international and premium calls

Thanks




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by
EE Community Support Team

Re: Calling when in the eu

Hi and welcome to the community, @Sarah65 

 

I hope you're having an amazing time in sunny Spain so far. 🙂☀️

 

If everything that @Northerner mentioned is all already set up, or if it still isn't working after, please try manually selecting a different available network:

 

Device type Actions
iPhone Settings > Mobile Data > Network Selection > Turn off Automatic
Android Settings > More Networks > Mobile Networks > Network Operators > Tap OK
Windows Windows – Settings > Mobile Network > Network Selection > Tap on start manual search

 

Let us know how you're getting on.


Chris

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