26-08-2019 02:12 PM
Hello, I am curently in Spain and it won’t allow me to make any phone calls and it says I need to contact freephone 470 however this doesn’t work either
26-08-2019 02:40 PM
Log into your online account and then menu - Manage device, make sure you have activated roaming and international calls.
From the MyEE app current usage - controls, activate use phone abroad and make international and premium calls
27-08-2019 07:59 AM
Hi and welcome to the community, @Sarah65
I hope you're having an amazing time in sunny Spain so far. 🙂☀️
If everything that @Northerner mentioned is all already set up, or if it still isn't working after, please try manually selecting a different available network:
|iPhone||Settings > Mobile Data > Network Selection > Turn off Automatic|
|Android||Settings > More Networks > Mobile Networks > Network Operators > Tap OK|
|Windows||Windows – Settings > Mobile Network > Network Selection > Tap on start manual search|
Let us know how you're getting on.