by Marsellas187 Investigator
Investigator

Calling from usa

Hi, I'm currently in the USA on a max plan. I've been assigned AT&T as a network but it won't let me call UK numbers. Any ideas?

 

The  tells me automated message to call 611 for customer service but when I do it tells me to contact my service provider.

6 REPLIES 6
by Grand Master
Grand Master

Re: Calling from usa

@Marsellas187  Login to your online EE account and enable call abroad and premium rate numbers then restart the device. 

by
EE Community Support Team

Re: Calling from usa

Hi @Marsellas187


Welcome to the community. I hope you are having a fantastic time in the USA so far. 😄

 

It's really important to check the settings in your My EE account that @Chris_B mentioned above. Any changes in there can take up to 24 hours to go through fully.

 

If you're still having problems, please try manually connecting to a different network, to see if you get the same problem.

 

Device type Actions
iPhone Settings > Mobile Data > Network Selection > Turn off Automatic
Android Settings > More Networks > Mobile Networks > Network Operators > Tap OK
Windows Settings > Mobile Network > Network Selection > Tap on start manual search

 

Thanks

 

Chris

by Marsellas187 Investigator
Investigator

Re: Calling from usa

Hi Chris, I've tried switching the calls abroad/premium block off several times now. Waited 24hrs but then when it doesn't change I log back in and blocked is switched back on.

 

Also there are no other networks that will connect here. I would call EE but that is the problem.

 

Any ideas?

 

Thanks

by
EE Community Support Team

Re: Calling from usa

OK thanks, @Marsellas187?

 

Can you receive calls?

 

Chris

by Marsellas187 Investigator
Investigator

Re: Calling from usa

Yes I can receive calls and text but can't return either. Data works. I was also able to make a local call to a US number ok.

 

Thanks

by
EE Community Support Team

Re: Calling from usa

OK thanks, @Marsellas187

 

I've sent you a private message to get some information from you.

 

Please take a look and get back to me.

 

Chris

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