by TomBlair
Explorer

Calling from Italy

I am in Italy and I am unable to ring home or text home? I get error 10?

4 REPLIES 4
by Grand Master
Grand Master

Re: Calling from Italy

@TomBlair  Have you enabled intro and premium rate numbers from within your online account settings. 

by
EE Community Support Team

Re: Calling from Italy

Hello there @TomBlair

 

Thanks for posting on the community.

 

Are you able to receive calls and texts?

 

Also, are you with us on an EE pay monthly account?

 

Thanks, Leanne 🙂

by TomBlair
Explorer

Re: Calling from Italy

Yes I'm pay monthly. I got a text from EE about being able to use my phone when I got here!!

by
EE Community Support Team

Re: Calling from Italy

Thanks for coming back to me @TomBlair

 

Our customer services team will be able to help get this set up for you.

 

I recommend logging into your My EE account on your phone's browser (not the app) or a computer.

 

Once you're logged in, a chat window will pop up when an advisor is available.

 

Let me know how you get on 🙂

 

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