by petrina-jones
Explorer

Calling & texting from abroad

Having problems texting & calling uk numbers whilst abroad. Received a text fromm EE is say free & given a free phone number for asisstants but can't even ring that for help. Can anyone help me with this please?

2 REPLIES 2
by Profile closed
Not applicable

Re: Calling & texting from abroad

Hello @petrina-jones has roaming been enabled on your account? You can check by logging in to your MYEE account online and navigating to MYEE>Manage device:

 

https://id.ee.co.uk/id/login

 

Here is a link containing more information on setting up and using your phone abroad:

 

http://ee.co.uk/help/add-ons-benefits-and-plans/call-or-going-abroad/roaming-using-your-phone-abroad

 

🙂

by
EE Community Support Team

Re: Calling & texting from abroad

Good morning @petrina-jones

 

Welcome to community 🙂

 

Did you activate roaming before you went abroad?

 

If not, or you did and you are still struggling with service, then I would recommend having a quick look at our Roaming with EE - What to do if you're having problems abroad post.

 

Some of the hints, tricks and tips written, may just do the trick.

 

If not, then you do need to please get in touch with customer services, either from an alternative mobile or a landline number.

 

Thanks

 

Richard

 

🙂

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