by Avrilpitstone
Explorer

Calling abroad blocked

Hello 

 

I'm currently abroad in Spain and my telephone calls to others here are banned. 

 

Everytime I call it says 'dial assist' this is my personal account. 

 

Can you you help me?

2 REPLIES 2
by Grand Master
Grand Master

Re: Calling abroad blocked

@Avrilpitstone: Did you activate roaming on your MyEE a/c before you left? Presumably not. Having a roaming allowance does not auto enable it. You may still be able to in your online a/c under Manage Devices. If not, you will need to call EE. Use the landline nos. in my sig.

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by
EE Community Support Team

Re: Calling abroad blocked

Hi @Avrilpitstone

 

Thank you for coming to see us in the EE community all the way from Spain 🙂

 

Apart from the phone problem you are having, I hope you are having a nice vacation and the Tapas/Sangria are going down a treat.

 

When you are preparing for your trip abroad, it is essential that roaming is activated before you go away.

 

In order to do this, all the information/set-up instructions can be found in our EE roaming - Getting ready to use your phone abroad support article.

 

I know on this occasion, you were aware that you needed to do this.  I know it's not working at the moment for you.

 

However, we can help.

 

Please take a look at some of the hints, tips and tricks to get activated in our Roaming with EE - What to do if you're having problems abroad support article.

 

If none of the advice in the support article works, you may have an international bar present.  

 

This will need account access at this point.

 

If you are a pay monthly personal EE customer, then log in to My EE and await a chat with an online advisor.

 

If you can't access this, then please call customer services from an alternative landline or mobile.

 

Please let me know how you get on.

 

Cheers

 

Richard

 

🙂

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