by Suzilangley99
Explorer

Calling Uk from abroad

My phone is registered for roaming. I’m in Spain and have followed all instructions but when I try to call a Uk number it says I am not allowed to do this. Any suggestions? Ps roaming is on, have restarted phone, network is automatic, etc. Thanks

2 REPLIES 2
by Suzilangley99
Explorer

Calling Uk from abroadj

My phone is registered for roaming. I’m in Spain and have followed all instructions but when I try to call a Uk number it says I am not allowed to do this. Any suggestions? Ps roaming is on, have restarted phone, network is automatic, etc. Thanks 

by
EE Community Support Team

Re: Calling Uk from abroad

Hello there @Suzilangley99

 

Thanks for coming to the community.

 

As you have tried all the steps you can, we will need to get this looked into for you.

 

I recommend logging into your My EE account on your phone's browser (not the app) or a computer.

 

Once you're logged in, a chat window will pop up when an advisor is available.

 

Hope you're having a great time 🙂

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