by rover534 Investigator
Investigator

Callers can't reach me on the phone while I'm abroad

I'm currently in Greece and Callers can't reach me on the phone while I'm abroad. 

6 REPLIES 6
by
EE Community Support Team

Re: Callers can't reach me on the phone while I'm abroad

Hello @rover534

 

Thanks for coming here.

 

Do you have a signal showing?

 

Are you with us on an EE personal contract?

 

Thanks 🙂

by rover534 Investigator
Investigator

Re: Callers can't reach me on the phone while I'm abroad

Yes I have a full signal, I'm a contract EE customer. It was working OK a few days ago. 

by
EE Community Support Team

Re: Callers can't reach me on the phone while I'm abroad

Thanks @rover53

 

Are you able to select another network in the device settings?

 

What device are you using?

 

Thanks 🙂

by rover534 Investigator
Investigator

Re: Callers can't reach me on the phone while I'm abroad

I have tried another network, but getting the same. I'm able to make calls, send sms and data is fine. It's just receiving calls I'm getting the issue with. People trying to call me are just getting a continuous tone. 

by rover534 Investigator
Investigator

Re: Callers can't reach me on the phone while I'm abroad

I'm using a Galaxy S7 edge

by
EE Community Support Team

Re: Callers can't reach me on the phone while I'm abroad

Thanks @rover534

 

We will need to get this looked into for you.

 

I have sent you a private message on here.

 

This has a link to our online chat team who can help you with this.

 

Let me know how you get on 🙂

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