by Jessicagart Investigator
Investigator

Call uk from abroad

Hi, I am in Spain and my plan includes calls to EU and back to UK. I can call spanish numbers but it doesn't work when I try to call a UK number, and obviously O can't contact EE as it's a UK number.

 

I really need this sorted! Can someone help?

 

Thanks

1 SOLUTION

Accepted Solutions
by Brilliant Contributor
Brilliant Contributor
Solution

Re: Call uk from abroad

Have you tried restarting the device.

 

@Lee_H @Karen_C @Leanne_T

 

Any ideas here. Roaming must be enabled as they can ring spanish numbers.


BrendonH (Android Expert) Samsung Galaxy S10+ (Pie 9.0)
If I have helped please click the THUMB/SOLUTION buttons below
6 REPLIES 6
by Brilliant Contributor
Brilliant Contributor

Re: Call uk from abroad

Are you dialing the numbers like 07 or 01

 

Or Dialing them like +447 or +441

 

It should be the later.


BrendonH (Android Expert) Samsung Galaxy S10+ (Pie 9.0)
If I have helped please click the THUMB/SOLUTION buttons below
by Jessicagart Investigator
Investigator

Re: Call uk from abroad

Hi,

Thanks for the quick reply! I am diallingthe second way...

Sent from my iPhone
by Brilliant Contributor
Brilliant Contributor
Solution

Re: Call uk from abroad

Have you tried restarting the device.

 

@Lee_H @Karen_C @Leanne_T

 

Any ideas here. Roaming must be enabled as they can ring spanish numbers.


BrendonH (Android Expert) Samsung Galaxy S10+ (Pie 9.0)
If I have helped please click the THUMB/SOLUTION buttons below
by
EE Community Support Team

Re: Call uk from abroad

Hi @Jessicagart

 

Thanks for coming to see us in the community 🙂

 

Thank you for tagging us in @BrendonH and I will see if I can help.

 

@Jessicagart can you check for me whether Dial Assist is activated on your phone?

 

Go into Settings >>> Phone >>> Dial Assist

 

Please check whether the toggle is on for me?

 

Thanks

 

Richard

 

🙂

by Jessicagart Investigator
Investigator

Re: Call uk from abroad

I didn't think about it! Sorted!!

Thank you very much for your help!

Sent from my iPhone
by
EE Community Support Team

Re: Call uk from abroad

Ah brilliant @Jessicagart

 

Super happy we could help you, enjoy Spain and come back and see us any time in community.

 

Richard

 

🙂

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