21-12-2017 05:01 PM
Hi, I’m in Italy but whenever I try to make a call, I get an automated voice mail from the Italian network my phone has connected to saying I need to deactivate call barring. Can’t send texts either. My handset is an iPhone 6.
Thanks for any assistance
21-12-2017 05:22 PM
@gjm137 That’s because you didn’t enable roaming on your account before you left the UK this is done by calling customer services or texting roaming to 150. But If you log into your account you might be able to enable it from there or wait for the live chat window to pop up from this you can request a live chat and have roaming enabled on your account this way.
21-12-2017 05:26 PM
Hi and welcome to the community @gjm137
Our customer services team will be able to set it up for you.
I recommend logging into your My EE account on your phone's browser (not the app) or a computer. Once you're logged in, a chat window will pop up when an advisor is available.
If you can't get in contact with chat, please get in touch from an alternative phone.
Enjoy the rest of your trip 🙂