by Steve29
Explorer

Call barring activated (not by me), how do I deactivate?

All functions are barred on my phone - no calls, messaging or data. I am overseas so cannot call the UK.

 

My credit is good but the SIM barring code of 1111 does not work. Please help.

4 REPLIES 4
by Grand Master
Grand Master

Re: Call barring activated (not by me), how do I deactivate?

@Steve29  That’s because you haven’t activated roaming on your account.  Login to your online account and enable the feature.  If the option is not there you will have to use live chat to request this service to be enabled on your account.  A Live chat window will pop up when your logged in to your account. 

by
EE Community Support Team

Re: Call barring activated (not by me), how do I deactivate?

Morning @Steve29

 

Thanks for coming here.

 

Our customer services team will be able to help remove the international bars.

 

I recommend logging into your My EE account on your phone's browser (not the app) or a computer.

 

Once you're logged in, a chat window will pop up when an advisor is available.

 

If you can't get in contact with chat, please get in touch from an alternative phone.

 

Hope you're having a lovely time.

by Steve29
Explorer

Re: Call barring activated (not by me), how do I deactivate?

Hi,

Logged into my ee as suggested but there is no pop up help. How can I get hold of you to sort out the issue without calling the UK on a premium number. Text barred so cannot contact 150.



Sent from my Samsung Galaxy smartphone.
by
EE Community Support Team

Re: Call barring activated (not by me), how do I deactivate?

Hi @Steve29

 

Thanks for coming back to me.

 

If the chat service is not showing you would need to call us.

 

I am sorry we have no account access to get this sorted for you.

 

Thanks, Leanne.

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