Highlighted
by Investigator
Investigator

Call Failed in Vietnam

I am in Vietnam and have calls abroad package and can’t make phone calls it just says call fai message and internet work. Help please iPhone 10 max

12 REPLIES 12
Highlighted
by Investigator
Investigator

Re: Unable to make calls or use data in Vietnam

It says I have 120 minutes anywhere and I have used it but today every call fails I can send messages help please I

Highlighted
by
EE Community Support Team

Re: Call Failed in Vietnam

Good Morning @Gu1

 

Welcome back to the community. 

 

I hope you're having a fantastic time in Vietnam. 

 

When you log in to your My EE account does it show both Calling Abroad and Roaming as enabled?

 

Have you tried manually connecting to another network?

 

Are you aware of a spend cap on your account? you can check this and also change the cap by following these steps:

 

log in to My EE and go to Manage My Device > Spend Caps.

 

Katie 🙂

Highlighted
by
EE Community Support Team

Re: Unable to make calls or use data in Vietnam

Hi there @Gu1

 

I have responded to your other THREAD.  

 

Speak soon, 

 

Katie 🙂

Highlighted
by Investigator
Investigator

Re: Call Failed in Vietnam

Where aboutsin my account does this show? Under allowances I have 120 anywhere minutes and text

Highlighted
by
EE Community Support Team

Re: Call Failed in Vietnam

Hi @Gu1

 

Roaming and Calling Abroad can be found under 'Manage device' or 'Account Settings'. 

 

Have you tried manually connecting to another network?

 

Katie 🙂

 

Highlighted
by Investigator
Investigator

Re: Call Failed in Vietnam

Yes all switched on and tried all connections manually still get call failed I just can’t use phone for voice calls, so annoying. 

Highlighted
by
EE Community Support Team

Re: Call Failed in Vietnam

Thanks for checking @Gu1.

 

Have you been able to check if you have a spend cap in place?

 

Katie 🙂

Highlighted
by Investigator
Investigator

Re: Call Failed in Vietnam

No spend cap due to allowance 

Highlighted
by
EE Community Support Team

Re: Call Failed in Vietnam

Are you able to receive calls @Gu1?

 

Do text messages send OK?

 

Have you tried a soft reset on your handset?

 

Katie 🙂

Highlighted
by Investigator
Investigator

Re: Call Failed in Vietnam

Tried reset numerous times, can receive calls and texts but can’t make calls

Highlighted
by
EE Community Support Team

Re: Call Failed in Vietnam

Thanks for confirming @Gu1

 

I have sent you a private message for further details, 

 

Katie

Highlighted
by Grand Master
Grand Master

Re: Call Failed in Vietnam


@Gu1 wrote:

Under allowances I have 120 anywhere minutes and text


How is this exactly titled? There is no combined mins & texts add-on for Vietnam.

 

How much did you pay for it?

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