by leo98luka
Visitor

Call Barring in Italy

Hi,

 

I am currently in Italy, and I am trying to make a phone call back to the UK. I already have activated Data roaming, and I am able to receive phone calls. However, when I try to make a phone call back to the UK, the call goes straight to voicemail, and it states that I have Call Barring activated. it then states to de-activate Call barring in order to make phone calls. 

 

I have checked my EE account, and I can confirm that I have Roaming activated. It also shows that Calls abroad & premium rates are blocked, yet I cannot change this option, as the box is greyed out. I have also tried to call 150 to fix this, yet I still receive the same voicemail message. 

 

Can someone help with the de-activation of Call barring please. 

1 SOLUTION

Accepted Solutions
by Grand Master
Grand Master
Solution

Re: Call Barring in Italy

@leo98luka login to your online account and wait for live chat window to pop up you can use this to request call abroad and print right numbers are enabled on your account. 

View solution in original post

3 REPLIES 3
by Grand Master
Grand Master
Solution

Re: Call Barring in Italy

@leo98luka login to your online account and wait for live chat window to pop up you can use this to request call abroad and print right numbers are enabled on your account. 

View solution in original post

by Grand Master
Grand Master

Re: Call Barring in Italy

@leo98luka : You need Calls abroad & Premium rate to be enabled in order call back to UK. if you can't make it so, you will need to call EE.

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by
EE Community Support Team

Re: Call Barring in Italy

Hi @leo98luka

 

Thanks for coming to the community.

 

I will certainly see if we can help you get this activated.

 

To do this I have sent you a private message on here for some details.

 

Hope you're having a lovely time.

 

Leanne 🙂

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