by NicholasL
Explorer

CARD 1 error 10 abroad.

no text or calls in france. ee paym personal customer. Have tried changing networks and restart. Have also uses this sim abroad before. Any one any ideas? Much appreciated. N

1 SOLUTION

Accepted Solutions
by Brilliant Contributor
Brilliant Contributor
Solution

Re: CARD 1 error 10 abroad.

@NicholasL, Have you checked your account that roaming is activated and not by any chance blocked? 

 

Was your phone working ok before you went abroad?

 

As you are a pay monthly customer, if you go into your account, when someone is available for live chat, a box will come up asking if you want live chat or you may click on live chat on the side, and someone should be able to assist you.

 

Just one more thing, do you get any signal at all? If you do, you may need to make calls using 0044 instead of +44, for example.

5 REPLIES 5
by NicholasL
Explorer

CARD 1 error 10 abroad.

no text or calls in france. ee paym personal customer. Have tried changing networks and restart. Have also used this sim abroad before. Any one any ideas? Much appreciated. N

by Brilliant Contributor
Brilliant Contributor
Solution

Re: CARD 1 error 10 abroad.

@NicholasL, Have you checked your account that roaming is activated and not by any chance blocked? 

 

Was your phone working ok before you went abroad?

 

As you are a pay monthly customer, if you go into your account, when someone is available for live chat, a box will come up asking if you want live chat or you may click on live chat on the side, and someone should be able to assist you.

 

Just one more thing, do you get any signal at all? If you do, you may need to make calls using 0044 instead of +44, for example.

by NicholasL
Explorer

Re: CARD 1 error 10 abroad.

Mate. thanks for the suggestions. I've sorted it's via the live chat👌👍
Cheers. nick
by Brilliant Contributor
Brilliant Contributor

Re: CARD 1 error 10 abroad.

Thank you @NicholasL, for letting me know, glad you got it sorted, enjoy your holiday.

by
EE Community Support Team

Re: CARD 1 error 10 abroad.

Morning @NichloasL

 

Have a great time and if you need anything further let us know 🙂

 

Thanks, Leanne.

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.