by Grand Master
Grand Master

Bill too high and registering device

Posted in the open:


@anna131 wrote:
Hi my first bill is asking £50 for roaming costs and also it won't recognise my number? Any ideas 

 

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To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
2 REPLIES 2
by Grand Master
Grand Master

Re: Bill too high and registering device

@anna131: You will need to deposit a refundable £50 deposit if you wish to use your phone abroad until you build up a clean credit history with EE. You should get it back after about 3 months of regular full payments.

 

What won't recognise your no? If you can access your bill you must be able to login to MyEE.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Community Support Team

Re: Bill too high and registering device

Hi @anna131,

 

Thanks for joining the EE Community.

 

@XRaySpeX is correct, it looks like a deposit for roaming has been applied to your account. If you don't require roaming, please get in touch with customer services and they'll be happy to remove it for you.

 

James

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