by Liscotts
Visitor

Barred me whilst abroad

EE

 

You are putting me through hell once again tonight. I'm in Belgium and have had to find a wifi hotspot to be able to write this.

 

This must be the 4th or 5th time I have been working in Europe and you have decided to barr my account, leaving me stranded with no opportunity to call you or text. Even the 150 number is not possible to connect as you've barred the lot. 

 

You inform customers via automated text when they hit 80% of their data usage, why is it so hard for you to do this when a customer nears their credit limit? As a result, I am stuck out here in Belgium and should be in the Netherlands by morning. You've made this impossible and extremely distressing, a carbon copy situation of the previous situations too. 

 

I am livid to say the least. You've reduced your phone staffing hours from 11pm to 8pm, nice work! You've left me completely stranded because you have failed to provide a service to let your customers know they are nearing the credit limit and also denying them the opportunity to pay their phone bill as you block the whole lot, 150 included. I withdrew some money from the bank today to change in to euros, supposedly safe in the knowledge my phone line would be up and running, wishful thinking!

 

As it stands, I'm stuck in Ghent in Belgium and urgently request you call me on xxxxxxxxxxxx. I spend several hundred pounds a month with you guys, my future custom with you hinges on how you deal with this because I am no longer going to fall victim to your poor communication and business model of not informing customer and leaving them stranded in a foreign country.

 

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

2 REPLIES 2
by Grand Master
Grand Master

Re: Barred me whilst abroad

@Liscotts: This user discussion forum can have no access to your specific a/c. You need to call EE to discuss this.

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by
EE Community Support Team

Re: Barred me whilst abroad

Hello there @Liscotts

 

I am very sorry to hear this.

 

So we can get this looked into for you, I recommend logging into your My EE account on your phone's browser (not the app) or a computer.

 

Once you're logged in, a chat window will pop up when an advisor is available.

 

Let me know how you get on.

 

Thanks, Leanne.

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