by hugoffm
New Member

Barred international calls and no data roaming

I am in portugal and have my international calls barred. Also no roaming service for data even though my package includes 500mb of data in the eu. Have no other way of contacting customer service. What can you do?

1 SOLUTION

Accepted Solutions
by Ace Contributor
Ace Contributor
Solution

Re: Barred international calls and no data roaming

Hello,

@hugoffm

You might need to active your roaming to use your phone abroad Please click Customer Services will help you up and running.

You can check this via my ee account under Manage your device, see if your Roaming enabled.

 

You can live chat with adviser via MY EE account .

 

https://community.ee.co.uk/t5/Roaming/Roaming-with-EE-What-to-do-if-you-re-having-problems-abroad/m-...

i hope it will help you.

Many Thanks

 

1 REPLY 1
by Ace Contributor
Ace Contributor
Solution

Re: Barred international calls and no data roaming

Hello,

@hugoffm

You might need to active your roaming to use your phone abroad Please click Customer Services will help you up and running.

You can check this via my ee account under Manage your device, see if your Roaming enabled.

 

You can live chat with adviser via MY EE account .

 

https://community.ee.co.uk/t5/Roaming/Roaming-with-EE-What-to-do-if-you-re-having-problems-abroad/m-...

i hope it will help you.

Many Thanks

 

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