by ShugC Contributor
Contributor

Barred calls from the EU to U.K.

I am set up for calls from the EU to the UK, with EE, my texts an emails are working okay but I keep getting calls barred message. This is probably something simple any help appreciated. ShugC

1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution

Re: Barred calls from the EU to U.K.

Hi @ShugC,

 

Thanks for joining the EE Community.

 

It sounds like you have an international calling bar on your account.

 

I'll send you a private message with a link to chat with customer services online.

 

James

5 REPLIES 5
by Grand Master
Grand Master

Re: Barred calls from the EU to U.K.

@ShugC  Just to check your are putting 44 instead of the 0 at the start of the number? 

by
EE Community Support Team
Solution

Re: Barred calls from the EU to U.K.

Hi @ShugC,

 

Thanks for joining the EE Community.

 

It sounds like you have an international calling bar on your account.

 

I'll send you a private message with a link to chat with customer services online.

 

James

by ShugC Contributor
Contributor

Re: Barred calls from the EU to U.K.

Chris thanks for getting back to me, have placed the +44 in front of the numbers and removed the 0s to no avail

by ShugC Contributor
Contributor

Re: Barred calls from the EU to U.K.

James contacted EE techs through EE chat line and problem resolved by turning off automatic carrier network and selecting a different carrier from the list.  Switched phone off and back on again and it made calls to uk 

 

many thanks

ShugC

by
EE Employee

Re: Barred calls from the EU to U.K.

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