by 2IO Investigator
Investigator

Barred calls and data in France

Been in France 5 days and still can't receive calls, make calls or receive data. Spent an hour over a few calls to support with no result, just my credit zapped. Phone registers on orange and SFR networks and new voicemail prompts being received but no calls. Lousy experience so far. Anyone help?

8 REPLIES 8
by Brilliant Contributor
Brilliant Contributor

Re: Barred calls and data in France

Hello @2IO ,

 

Welcome to the community,

 

Sorry you are having problems, but you may want to take a look here:

 

https://community.ee.co.uk/t5/Roaming/EE-Roaming-Help-when-abroad-with-your-EE-phone-or-device/td-p/...

by
EE Community Support Team

Re: Barred calls and data in France

Hi @2IO 

 

Welcome to the community.

 

Hope you are having a lovely time.

 

Did you use the SIM card in the UK before travelling to France?

 

Speak soon.

 

Leanne 🙂

by Grand Master
Grand Master

Re: Barred calls and data in France

If on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150?

Often just rebooting the phone is the simple remedy. Otherwise try logging into your MyEE account online & go to Menu / Manage Device / Roaming Abroad and also Call Abroad and Premium rate. They will show as ticked if roaming and calling abroad is activated. If they are not ticked, can you activate these settings?

PAYG is auto enabled for roaming. You don't need to & can't do the above.

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by 2IO Investigator
Investigator

Re: Barred calls and data in France

Thanks.
Have read that and followed the advice.

Cheers.
by 2IO Investigator
Investigator

Re: Barred calls and data in France

Thanks Leanne.

I used the SIM for calls and data in the UK before coming to France.

by 2IO Investigator
Investigator

Re: Barred calls and data in France

I'm on PAYG not contract but still did send ROAMING to 150 anyway.

by 2IO Investigator
Investigator

Re: Barred calls and data in France

Thanks.

Tried all those suggestions several times of course.

Cheers.

by
EE Community Support Team

Re: Barred calls and data in France

Thanks for letting us know, @2IO.

 

Sounds like you've tried everything we can recommend without accessing your account.

 

I recommend getting in touch with our Tech Gurus from an alternative phone. They'll do their best to get you connected.

 

Let us know how you get on.


Chris

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