by Sam92
Explorer

Arrived in Cyprus but cannot call. I can text and use data?

Arrived in Cyprus and recieved a message from EE saying that I can use my phone as normal without extra charges. But I cannot call... i have tried turning my phone on and off but no joy. 

1 SOLUTION

Accepted Solutions
by Sam92
Explorer
Solution

Re: Arrived in Cyprus but cannot call. I can text and use data?

Hi,

It was helpful but not the solution unfortunately. Needed to go into manage devices, and allow for calls and premium rates or something along those lines.

Thanks again though.

Get Outlook for iOS
4 REPLIES 4
by Profile closed
Not applicable

Re: Arrived in Cyprus but cannot call. I can text and use data?

Hello @Sam92 try a manual network search to see if any other roaming networks are available.

 

Have you changed the number format from 07xxx to the international format +447xxx or 00447xxx? 🙂

by
EE Community Support Team

Re: Arrived in Cyprus but cannot call. I can text and use data?

Hello there @Sam92

 

Has @Profile closed helpful advice got this working for you?

 

Speak soon 🙂

by Sam92
Explorer
Solution

Re: Arrived in Cyprus but cannot call. I can text and use data?

Hi,

It was helpful but not the solution unfortunately. Needed to go into manage devices, and allow for calls and premium rates or something along those lines.

Thanks again though.

Get Outlook for iOS
by
EE Community Support Team

Re: Arrived in Cyprus but cannot call. I can text and use data?

Hi @Sam92,

 

Is everything working for you now?

 

Thanks

 

James

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