Good morning @Nicholas3
Welcome to the EE community 🙂
I hope it's nice and warm in Cancun?
I love Mexico, I went for my Honeymoon last year 🙂
Firstly, here are the charges for MEXICO and their may be a suitable Add on for you to look at.
Did you make sure Roaming was activated before you went away? If not here is what you can do in future.
Please have a look at our EE Roaming - Getting ready to use your phone abroad post, for the following information and more.
Before you travel
There's three possible ways to check if Roaming is active on your account and activate the service if it's not.
Please Note - Roaming is subject to your credit status and a deposit may be required.
It can take anything up to 24 hours to become active on your account, so it's really important to set it up before you travel.
So that's the important bit done now…..it's all set up!
Are you a pay monthly personal or a pay as you go EE customer?
One of these options may help you find the answers you need.
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