29-01-2019 02:41 PM
Welcome to the EE Community,
there could be issues in the area
have you tried it in other parts of France ?
29-01-2019 02:41 PM
Hello and welcome.
You should be able to get 4G in France no issue. Which networks have you tried to roam on?
29-01-2019 03:12 PM
I’m pretty sure since landing at dieppe and then travelling south I have only seen either 3G or Edge.
29-01-2019 03:14 PM
All 4. SFR, Orange, Bouyges and Free. When you do a manual search should you be able to see the name of the carrier along with a 3G and a 4G option?
29-01-2019 04:38 PM
Go into manual and select Orange 4G. If it puts you on 3G, select Orange 4G again. If it's not on Orange 4G after about 5 times, try Bouygues. If that doesn't work then don't really know as they Orange especially should work.
29-01-2019 04:52 PM
There is only the list of the 4 French networks. There is no Orange 4G or Orange 3G listed just Orange. And it is the same for the other 3 carriers. Just the carrier name.
29-01-2019 05:56 PM
Is there anyone else with you who is on EE and having the same issue?
Have you been able to connect to Orange in other locations?
29-01-2019 05:59 PM
You should have access to Orange 4G, Bouygues 4G, and Free 3G. Is 4G available where you are?
Orange coverage checker: https://reseaux.orange.fr/cartes-de-couverture/mobile-3G-4G
Bouygues coverage checker: https://www.bouyguestelecom.fr/reseau/cartes-de-couverture-reseau-mobile
Try selecting Orange and leaving it idle for a few minutes (as in, don't do anything that uses data). If that doesn't work try turning flight mode on, waiting 10 seconds, and turning it off and wait a few minutes. If that doesn't work try a phone reboot and wait a few minutes.
Do you have another device you can try?
I hope one of those things sorts it lol, good luck 🙂
29-01-2019 08:04 PM
@jimmijo. Have you restarted the device since arriving there ?
30-01-2019 09:42 AM
Thanks to everyone for your advice. I have just spoken to EE and have been told that 4G is not guaranteed, even where available, in France and it’s down to the local operators. So effectively EE no longer offer 4G in France. Nowt wrong with 3G. But even that’s slow. Last time I was in France I had 4G. I moved from Three to EE to get better service when abroad. Guess I’ll have to find a different operator, Again!
30-01-2019 12:07 PM
Thanks for getting back to us.
Hopefully the 4G service returns soon for you, it's possible that the local network is having trouble.