26-07-2018 12:25 PM - edited 26-07-2018 12:30 PM
I'm on PAYG here in the UK, but the problem is that while in Croatia, EU, although roaming works fine, the speeds are about the 1/10 of what I normally get in the UK.
There is no problem with network capacity on the particular spot in Croatia, as with a croatian number at the same time, place and network connected, the speeds are even better than in the UK.
Does that mean that EE or guest network throttling 4G bandwidth while in roaming?
26-07-2018 12:33 PM - edited 26-07-2018 12:34 PM
The simple answer is no there is no throttle.
The problems you will have is those local networks as EE cannot guarantee the quality of foreign networks.
26-07-2018 12:43 PM - edited 26-07-2018 12:47 PM
Thanks for the quick reply.
The quality of the foreign network is fine, tested it on several occasions on the same time, place, network, mast, even in the same phone by switching SIMs.
Croatian SIM 35 mbps
EE SIM connected to the same network 2-3 mbps top.
If not by the EE, then is throttled by the guest network. Would you know do EU roaming rules allow a discriminatory activity ?
26-07-2018 01:55 PM
EE have been known to throttle when roaming in the EU to 2Mbps so if you were getting exactly that every time I would say it's likely to be EE.
26-07-2018 02:10 PM
Hi @martinzone and welcome to the community.
So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.
iPhone: Go to Settings > Carrier and turn off Automatic. Wait until available networks appear, which might take two minutes. Tap the carrier that you want.
Android: Open the Settings menu >Tap More > Mobile Networks > Carrier and turn off Automatic. Wait until available networks appear, which might take two minutes. Tap the carrier that you want
Let me know how you get on.