by Coops2
Explorer

Am currently in Spain and cannot phone out

Am in Spain and despite roaming being turned on, receiving message from ee when landed and turned phone back on saying can use minutes and texts from allowance, and when rechecking still saying roaming is active I cannot phone out. 

4 REPLIES 4
by Grand Master
Grand Master

Re: Am currently in Spain and cannot phone out

@Coops2  Login to your EE online account and enable call abroad and premium rate numbers.  

by Coops2
Explorer

Re: Am currently in Spain and cannot phone out

Hi, all areas ticked that activated but still cant call.

Highlighted
by
EE Community Support Team

Re: Am currently in Spain and cannot phone out

Hi there @Coops2

 

Welcome to the community.

 

Can you receive calls and texts?

 

Do you hear a message when you try and make a call?

 

Leanne 🙂

by Grand Master
Grand Master

Re: Am currently in Spain and cannot phone out

@Coops2   Are you putting 44 or +44 instead of the 0 at the start of the number? 

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