25-12-2017 10:00 PM
I have a Max plan so expected to be able to use my data allowance in Australia, however my account keeps showing new roaming data passes being active! I don’t want to be charged £6 a day for data when I should be able to use my allowances
25-12-2017 10:17 PM
@Planty79: You shouldn't be if you started your EE Max plan after the 10th May as Australia is included. Did you?
26-12-2017 11:09 AM
Good morning @Planty79
Are you able to please give our customer services a call so they can look to make sure you have the right plan set up?
You can log in and have a have a chat via My EE if you are a personal pay monthly EE customer.
Please let me know how you get on.