by Planty79
Explorer

Am I being charged for data in Australia even though I’m on a Max plan?

I have a Max plan so expected to be able to use my data allowance in Australia, however my account keeps showing new roaming data passes being active! I don’t want to be charged £6 a day for data when I should be able to use my allowances 

3 REPLIES 3
by Grand Master
Grand Master

Re: Am I being charged for data in Australia even though I’m on a Max plan?

@Planty79: You shouldn't be if you started your EE Max plan after the 10th May as Australia is included. Did you?

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by Planty79
Explorer

Re: Am I being charged for data in Australia even though I’m on a Max plan?

Yeah, started in September 

 

thanks

by
EE Community Support Team

Re: Am I being charged for data in Australia even though I’m on a Max plan?

Good morning @Planty79

 

Are you able to please give our customer services a call so they can look to make sure you have the right plan set up?

 

You can log in and have a have a chat via My EE if you are a personal pay monthly EE customer.

 

Please let me know how you get on.

 

Thank you

 

Richard

 

🙂

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