by Nathan1506 Investigator
Investigator

Already in germany, can't call or text

Hi guys,

 

My account appears to have roaming enabled and i can use data services however i cant call or text. I am currently abroad.

5 REPLIES 5
by Grand Master
Grand Master

Re: Already in germany, can't call or text

Hi, 

 

Make sure roaming is activated under settings. 

 

Also try restarting your phone a couple of times. 

 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by
EE Employee

Re: Already in germany, can't call or text

 

Hi and welcome to the Community @Nathan1506

 

So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.

 

Please also can I get you to try and ring using 0044.

 

If these do not work, please let me know if you are using an EE personal or business account.

 

Many thanks,

 

Lee

by Nathan1506 Investigator
Investigator

Re: Already in germany, can't call or text

Hi Lee,

I'm using a personal account, my phone is failing to connect to networks manually, I'm currently​ connected to Telekom.de (auto selected). My phone has been restarted several times.
by Nathan1506 Investigator
Investigator

Re: Already in germany, can't call or text

Any more​ ideas guys? I can't call that number either, no numbers seem to be working.

by
EE Community Support Team

Re: Already in germany, can't call or text

Hello there @Nathan1506.

 

Thanks for coming back to us.

 

This will need looked into by customer service.

 

You can contact us using our get in touch page if you select EE you will have a chat option.

 

The technical chat team will be able to help you get this looked into.

 

Let us know how you get on 🙂

 

 

 

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