by olajablecka Investigator
Investigator

All calls are barred from my phone.

Hi,

 

Im currently staying in Poland and I need to make urgent calls to UK but all I get is the info that all calls to this number are barred from my phone. I havent barred anything manually - ive checked that. I also have a 10£ everything pack running with allowances remaining. I can use my data but I cannot even call the EE customer service. 

 

Can anyone contact with me via online chat and solve this problem?

 

Ive also checked on my EE account and I cannot turn the roaming on manually from there.

 

Please help me Asap.

 

Alex

1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution

Re: All calls are barred from my phone.

OK, thanks for trying that, @olajablecka

 

I've sent you a private message to get some more information from you.

 

Please take a look at your community inbox.

 

Chris

6 REPLIES 6
by
EE Community Support Team

Re: All calls are barred from my phone.

Hi @olajablecka

 

Welcome to the community.

 

It sounds like your international calling is not enabled. You can do this in your My EE account under Menu > Manage device.

 

Please let me know if that works.

 

Chris

by olajablecka Investigator
Investigator

Re: All calls are barred from my phone.

Hi @Christopher_G,

 

Thank you for your answer, unfortunately all it says on site is that my device is unknown and I cannot change any settings manually I'm afraid. 

 

What do I do now?

 

Alex

by
EE Community Support Team

Re: All calls are barred from my phone.

OK, thanks for trying, @olajablecka.

 

Does it say whether international calling is enabled?

 

Could you please try manually connection to a different network provider?:

 

Device type Steps
Apple Settings > Carrier > Toggle Automatic OFF
Android Settings > More Networks > Mobile Networks > Network Operators > Tap OK
Windows Settings > Mobile Network > Network Selection > Tap on start manual search

 

Thanks


Chris

by olajablecka Investigator
Investigator

Re: All calls are barred from my phone.

@Christopher_G

 

The website says only that my device is unknown and doesn't show any any info about roaming etc. It may be disabled. My phone is Xiaomi Redmi 5 plus and it doesn't seem to recognize it. 

 

I've tried to connect manually to other networks but only T-Mobile works, I cannot connect with any other network. And with T-Mobile I get the same phone barred message.

 

What to do next?

 

Alex

by
EE Community Support Team
Solution

Re: All calls are barred from my phone.

OK, thanks for trying that, @olajablecka

 

I've sent you a private message to get some more information from you.

 

Please take a look at your community inbox.

 

Chris

by Grand Master
Grand Master

Re: All calls are barred from my phone.

@Christopher_G: PAYG devices are auto cleared for roaming & therefore there is nowt in their MyEE to control roaming.

 

@olajablecka: Don't worry about the "device unknown" in your MyEE. It is purely for display and does not affect anything. It will catch up eventually when you use MyEE back in UK.

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