by mum_j
New Member

Activating roamingfrom Lanzarote

I find myself unable to make phone calls or contact EE customer care services on my phone from Lanzarote unless I am using an app. I did not advise EE that I was leaving the UK as I had checked that my package includes calls to UK numbers before leaving and have had a text from EE assuring me that I can make calls and send texts home. I cannot access the live chat facility on the Web site. I need to remedy this urgently. Any suggestions please? Thank you. 

 

2 REPLIES 2
by Grand Master
Grand Master

Re: Activating roamingfrom Lanzarote

Having a roaming allowance does not auto enable it. You may still be able to in your online a/c under Manage Devices. If not, you will need to call EE. Use the landline nos. in my sig.

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by
EE Employee

Re: Activating roamingfrom Lanzarote

Good Morning @mum_j

 

Thanks for coming to the Community! Smiley Happy

 

Can you receive calls and texts OK?

 

If you do a manual network search does it let you select an available network?

 

Another quick question....are you a personal EE customer?

 

Look forward to hearing from you!

 

Thanks - Karen. Smiley Happy

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