by mum_j
New Member

Activating roamingfrom Lanzarote

I find myself unable to make phone calls or contact EE customer care services on my phone from Lanzarote unless I am using an app. I did not advise EE that I was leaving the UK as I had checked that my package includes calls to UK numbers before leaving and have had a text from EE assuring me that I can make calls and send texts home. I cannot access the live chat facility on the Web site. I need to remedy this urgently. Any suggestions please? Thank you. 


by Grand Master
Grand Master

Re: Activating roamingfrom Lanzarote

Having a roaming allowance does not auto enable it. You may still be able to in your online a/c under Manage Devices. If not, you will need to call EE. Use the landline nos. in my sig.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
EE Employee

Re: Activating roamingfrom Lanzarote

Good Morning @mum_j


Thanks for coming to the Community! Smiley Happy


Can you receive calls and texts OK?


If you do a manual network search does it let you select an available network?


Another quick question....are you a personal EE customer?


Look forward to hearing from you!


Thanks - Karen. Smiley Happy

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