by Falko
Explorer

Activate the roaming while abroad

I’m abroad and i want to activate my roaming - at the moment I cannot call

5 REPLIES 5
by
EE Community Support Team

Re: Activate the roaming while abroad

Hi @Falko.

 

Welcome to the community 🙂

 

You can activate roaming and international calls in your My EE Account online.

 

Let us know how you get on.

 

Jon

by Falko
Explorer

Re: Activate the roaming while abroad

Hi John,
Thanks for your answer.
unfortunately I can’t because it is not possible to unlock the calls from
the account.
Is there anyway to do it alternatively?
Thanks
--
NF
by
EE Community Support Team

Re: Activate the roaming while abroad

Hi @Falko.

 

Are you definitely accessing your account online and not in the app?

 

Alternatively, you could get in touch with our Customer Care team.

 

Jon

by Falko
Explorer

Re: Activate the roaming while abroad

Thanks Jon,
Unfortunately the online section on the website doesn’t allow me to unlock
the calls from abroad - the link is not useful at all. Can i do this in
another way?
Thanks
--
NF
by
EE Community Support Team

Re: Activate the roaming while abroad

Hi @Falko

 

Our Mobile Care team will be able to do this for you. It you're on an EE pay monthly contract, you'll be able to use our Live Chat service. 

 

Just log into your My EE account on a phone or PC browser and browse the help pages. A pop up window will appear when someone is available.

 

Chris

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