by Rozannedeuer Investigator
Investigator

Activate roaming

Hi,  I'm already abroad in Mexico.  What to do to activate roaming please? 

 

Thanks.

1 SOLUTION

Accepted Solutions
by Grand Master
Grand Master
Solution

Re: Activate roaming

@Rozannedeuer   What device is this and have you tried turning off 4G ?  

7 REPLIES 7
by Grand Master
Grand Master

Re: Activate roaming

@Rozannedeuer   This is usually done by calling customer services before you leave the UK or by texting roaming to 150 again before you leave the UK.    But if you login to your online account you might be able to activate roaming there if not wait in your online account  for live chat window to pop up with this you can make a request to live chat and from this you will be able to request roaming to be activated on your account, once enabled it can take 24 hours before you get a working signal on your device 

by
EE Employee

Re: Activate roaming

Hi and welcome to the Community @Rozannedeuer

 

So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.

 

Please also can I get you to try and ring using 0044.

 

If these do not work, please let me know if you are using an EE personal or business account.

 

Many thanks,

 

Lee

by Rozannedeuer Investigator
Investigator

Re: Activate roaming

I'm on a personal pay as you go. I've changed the network and attempted to call 0044, notification give where all out going calls are barred. 

by Grand Master
Grand Master

Re: Activate roaming

@Rozannedeuer  Do you have credit on your account to pay for the phone call as pack allowances do not cover your usage when abroad. 

by
EE Employee

Re: Activate roaming

Hi @Rozannedeuer

 

This is very strange as pay as you go should automatically be activated for roaming.

 

As @Chris_B has mentioned you would need to have credit on the account in order to call/text and recieve calls.

 

Many thanks,

 

Lee

 

 

by Rozannedeuer Investigator
Investigator

Re: Activate roaming

I have sufficient credit.

Sent from my Xperia Z3 compact. On O2.
by Grand Master
Grand Master
Solution

Re: Activate roaming

@Rozannedeuer   What device is this and have you tried turning off 4G ?  

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