by Michellemstir Investigator
Investigator

Activate my phone abroad

I didn't know I had to advise ee before traveling as I've never had to with other operators,  so now I'm in France unable to call or text. Please can someone fix this for me? 

4 REPLIES 4
by
EE Employee

Re: Activate my phone abroad

Hi @Michellemstir and welcome to the Community.

 

So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.

 

Please also can I get you to try and ring using 0044.

 

If these do not work, please let me know if you are using an EE personal or business account.

 

Many thanks,

 

Lee

by Michellemstir Investigator
Investigator

Re: Activate my phone abroad

Hi Lee ,
I don't know how to manually select my network,  it says my network operator is Orange F. 
When I try to call, even using 0044,it says outbound calls are barred .
My account is a personal one. 
Thanks 
Michelle 
 
 
Sent from my Samsung Galaxy smartphone.

 

by Michellemstir Investigator
Investigator

Re: Activate my phone abroad

I think I've fixed it. I found a similar thread from 2015 which included instantly on how to enable r roaming on my device via my account on the ee website. I'll restart my phone in the morning and hopefully it'll be working. 

For anyone else.. Log into My EE > manage this device > roaming. 

by
EE Employee

Re: Activate my phone abroad

Good Morning @Michellemstir

 

Happy to hear you got it sorted.

 

You'll also need to select Allow on Calling abroad & Premium rate.

 

Let me know if you need anything else!

 

Have a lovely time in France.

 

Thanks - Karen. Smiley Happy

 

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.