by Johnjh12

Abroad but cannot call or text

I am currently in Europe with a plan which allows my calls and texts to be incorporated into my usual usage whilst I am here. However when I try and call or text it won't allow me to. Also this means I cannot call or text ee to get this fixed. Awful customer service. How do I fix this?

EE Employee

Re: Abroad but cannot call or text

Hi @Johnjh12 and welcome to the Community.


So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.


Please also can I get you to try and ring using format of 00447*********


Also, please let me know If you are using an EE personal or business account?


Many thanks,



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