by Jordané3246
Explorer

Abroad and phone won’t text or call?? Mine is working perfectly. Please help

We are abroad and both phones are EE but my daughters phone is not texting or calling but using 4g as normal. Please can someone help!!

3 REPLIES 3
by Jordané3246
Explorer

Re: How can I use my phone abroad as it will not let me phone out or send text m

Hi, sorry I haven’t got an answer for yah but my daughters iPhone is doing the exact same thing but mine (same network) is working perfectly. If you have found out what the problem is, can you post the solution please 

by Grand Master
Grand Master

Re: Abroad and phone won’t text or call?? Mine is working perfectly. Please help

@Jordané3246: Where are you?

 

Did you activate roaming on your MyEE a/c before you left? Presumably not. Having a roaming allowance does not auto enable it. You may still be able to in your online a/c under Manage Devices. If not, you will need to call EE. Use the landline nos. in my sig.

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by
EE Community Support Team

Re: Abroad and phone won’t text or call?? Mine is working perfectly. Please help

Hello there @Jordané3246

 

Thanks for coming to the community.

 

Can she receive calls and texts?

 

Can she try and select another network in the phone settings and see if this works?

 

  • iPhone – Settings > Carrier > Toggle Automatic OFF

 

  • Android – Settings > More Networks > Mobile Networks > Network Operators > Tap OK

 

  • Windows – Settings > Mobile Network > Network Selection > Tap on start manual search

 

Speak soon, Leanne.

 

 

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