12-03-2018 11:23 PM
We are abroad and both phones are EE but my daughters phone is not texting or calling but using 4g as normal. Please can someone help!!
12-03-2018 11:05 PM
Hi, sorry I haven’t got an answer for yah but my daughters iPhone is doing the exact same thing but mine (same network) is working perfectly. If you have found out what the problem is, can you post the solution please
12-03-2018 11:37 PM
@Jordané3246: Where are you?
Did you activate roaming on your MyEE a/c before you left? Presumably not. Having a roaming allowance does not auto enable it. You may still be able to in your online a/c under Manage Devices. If not, you will need to call EE. Use the landline nos. in my sig.
13-03-2018 07:54 AM - edited 13-03-2018 07:57 AM
Hello there @Jordané3246
Thanks for coming to the community.
Can she receive calls and texts?
Can she try and select another network in the phone settings and see if this works?
Speak soon, Leanne.