23-08-2018 07:33 PM
I have a monthly account. I can receive texts, not sure if I can receive calls. Is there a live chat available? I’ve tried switching phone off/on and manual search for another network
24-08-2018 07:05 AM - edited 24-08-2018 07:06 AM
Thanks for coming back to me.
You may need to activate international calling within your My EE account.
To do this can you log into your My EE account online and go to Menu > Manage Device > International Calls.
If this is not showing as ticked, can you activate this within your My EE?
This can take up to 24 hours to update for you.
You will also have an option to chat within your My EE account if the above doesn't work for you.
Let me know how you get on.
24-08-2018 08:15 AM
I’ve tried that solution but there isn’t an option for international calls, there’s just an option to set up calling abroad from the U.K. but I need calling up from abroad.
24-08-2018 04:40 PM